FAQ

Frequently asked questions

Can I amend the delivery option for my order?

As there is a price difference in the delivery options we offer, we’re not able to change the delivery option once an order is placed.



I have entered the incorrect shipping address, can this be changed?

Once an order has been placed, it cannot be amended but if you cand send us an email to business@koilondon.co.uk before it’s dispatched, then we can cancel your order and you can place a new order with the correct address details.



Can I redeem my gift voucher online?

Yes! You can.



How do I remove or change the quantity of an item in my basket?

You can change the quantity or remove items in your basket just by clicking on ‘My Basket’ at the top right of website. Once in the ‘My Basket’, you can remove any of the items or change the quantity at the side of each product. Once you have made your changes, click on ‘Update Basket’ to make sure the changes are updated.